Privacy Policy

1. Information We Collect

We collect information in the following ways:

a) Website Account Registration

• Full Name
• Email Address
• Mobile Phone Number
• Company Registration Number
• Bank Account Details

This information is required to enable trading, payments, invoicing, compliance, and account management on our platform.

b) SMS/WhatsApp Messaging Program

If you opt in to receive SMS/WhatsApp messages from BIYON, we collect:

• Mobile phone number
• SMS/WhatsApp interaction data, such as STOP or HELP requests

SMS/WhatsApp participation is voluntary and requires explicit consent.

c) Automatically Collected Information

When you visit our website, we may automatically collect limited technical information such as:

• Pages visited
• Date and time of access

This data is used for website functionality, security, and performance monitoring.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Creating and managing your user account
• Facilitating buyer and seller interactions
• Processing payments and financial transactions
• Complying with legal, tax, and regulatory obligations
• Providing customer support and responding to enquiries
• Sending service-related communications

Marketing Communications

We only send marketing or promotional messages (including SMS/WhatsApp) to users who have explicitly registered and provided consent.

Consent is not a condition of purchase and can be withdrawn at any time.

3. SMS/WhatsApp Messaging & Consent

If you opt in to BIYON’s SMS/WhatsApp messaging program:

• You may receive offers, listings, promotions, or program updates
• You can opt out at any time by texting STOP
• You can request help by texting HELP

Message frequency is limited, and message and data rates may apply depending on your carrier.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

Your information may only be disclosed:

• If required by law or legal process
• To protect the rights, safety, or property of BIYON or others
• To trusted service providers (such as payment processors or messaging platforms) solely to deliver our services, under confidentiality obligations

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymised.

7. Your Rights & Choices

You have the right to:

• Access or update your account information
• Withdraw consent to marketing or SMS/WhatsApp messages at any time
• Request correction or deletion of your personal data, subject to legal requirements

To make a request, please contact us at hello@biyon.com.au

8. Third-Party Services

Our website may use third-party services such as payment processors, APIs, or messaging platforms. These providers process data only as required to perform their services and are subject to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website or services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@biyon.com.au